Page 1

THE FIRST 15 THINGS THAT ARE ALREADY CHANGING IN OUR COMMUNITY THE MERIDIONAL TEAM

Although all beginnings are usually complicated and sometimes slow, we believe that we can feel satisfied with the work done in these few months. Since the new presidency and Meridional began our work at Señorío de Aloha, we have all been able to observe many improvements in our community. Here you have a sample of what is already being done and achieved. We wanted to present it in 15 very clear points. Please pay attention to the savings figures and the other initiatives that are being taken for the present and future well-being of the community. And this has only just begun…

After renegotiating with some suppliers, we have achieved a reduction in current expenditure of about 3,000€ per month. The following have been successfully renegotiated: lift maintenance, gardening, concierge services, and gate maintenance.

A building inspection and assessment of the fire protection systems has been carried out to determine what irregularities exist, what improvements are necessary, and what their cost is. This is a very important issue because it concerns our safety and the integrity of our homes. We should not take long to fix this issue.

After an information campaign and collection recovery efforts, we have managed to reduce delinquent properties by 35%. This has resulted in recovering debt of approximately 30,000€. We are continuing with our collection plan, and in this sense we are referring the matter to the legal department to initiate legal action against those debtors who do not respond to our requests.

We are carrying out an audit of accounts in order to understand the economic reality of the community. The result of this audit will be in a report that will be taken to the next meeting where we will explain it in detail. Our priority at the moment has been focused on regularizing current payments to suppliers and thus guaranteeing services. When we know the audit data, we will negotiate the payment of inherited debts.

Dear owners,

My name is Domingo Ariza and I am the director of Meridional, the property management company that works for you. First, I want to thank both the president and all of you for the trust placed in us. Señorío is being a challenge for the entire Meridional team, but we also take it with great responsibility and enthusiasm. All this motivates us to give our best at all times.

There is an idea that unites both the Meridional team and the president, and that is that we are all focused on improving the community despite all the adverse circumstances we are encountering. We believe that all this hard work over these few months is beginning to bear fruit, which is what matters, but we are also noticing that overcoming these problems encourages us to keep improving.

To move forward we will need all of you. Although we have reduced costs, optimized services, and mobilized all available resources, we will need everyone’s effort to face the inherited deficit and debts. We will try by all means at our disposal to make the effort as small as possible.

On behalf of my team and myself, we hope you have happy holidays and a healthy and prosperous new year. Enjoy the peace of mind of knowing that we are taking care of your properties in Spain.

Warm regards.

There are many types of damage in the garages. We have managed, at no cost to the community, the preparation of a preliminary damage report. In this report we determine the causes of the damage and the solutions to be applied. It is also accompanied by a repair budget that we will need to assess at the next meeting.

We are implementing a system of control and coordination for maintenance personnel. With this system we will optimize the times and tasks in this area so that they can be more effective in their work.

The cleaning and disinfection of all water tanks in the development has been carried out. This was a matter of maximum priority because it concerns everyone’s health. This is an action that must be performed every year to have healthy water.

At Meridional we are addressing all incidents and customer contacts with speed and efficiency. The customer service department is trying to resolve all concerns or problems of the owners. We know that we cannot always give good news to the owners, but we always listen and try to help and resolve issues. We appreciate everyone’s patience and the cooperation of many.

The first thing that was done was to repair the pool lights in order to restore that beautiful nighttime illumination to the swimming area and the waterfalls, which had not been working for years. Now everything is painted and functioning.

We are requesting several quotes to have them cleaned as soon as possible. We ask that this year you be attentive and help Santa Claus come down the chimney. You can promise him that next year he will not run the risk of getting stuck.

The community enjoys a fantastic price for fiber optics, but in order to enjoy this offer, it must agree with Avatel on the number of active accounts. The cost of the entire service is monthly and the administration is in charge of managing each owner’s individual fee. For a long time this system had not been controlled, so the community often paid for homes that had not paid their individual monthly fee. We have achieved a regularization of payments, recovering overdue fees and updating the list of active accounts to only pay for those that are current on their fees.

Well, and that concludes the summary of all the actions and initiatives being worked on in the community. We are confident that we will soon return with good news.

Meridional is currently supervising the cleaning of the development on a regular basis and monitoring it. The cleaning of many neglected areas has been improved, although there is still work to be done.

As soon as we arrived we eliminated the pool controller position, because we did not see its use as necessary. We have coordinated this function between the lifeguard and the caretaker. This represents a savings for the community of about 3,000€ per month during pool season. Both services are being coordinated with administration and we have daily control of incidents and attendance. We are going to propose some changes for this service. In our opinion it is not being performed in the most effective way. Therefore, we will establish control over this service and a change of concept. We are confident that this system will save the community money while also increasing the efficiency of the cleaning service.

The garden irrigation system is mostly damaged. Getting the system back into operation means making an investment. We are analyzing some solutions that are being proposed to us to present them at the next meeting.

1. REVIEW OF CONTRACTS
2. FIRE PROTECTION SYSTEMS
3. DEBTORS
4. ACCOUNTING
5. GARAGES
6. MAINTENANCE PLAN
7. WATER TANKS
8. CUSTOMER SERVICE
9. LIGHTING
10. FIREPLACES
11. FIBER OPTICS
12. SWIMMING POOLS
13. SECURITY AND CARETAKER
14. CLEANING
15. GARDEN IRRIGATION SYSTEM

SEÑORÍO DE ALOHA - news

NEWS FIRST GOOD NEWS

Page 2

THE FIRST 15 THINGS THAT ARE ALREADY CHANGING IN OUR COMMUNITY MERIDIONAL’S TEAM Although all beginnings are usually complicated and sometimes slow, we believe that we can feel satisfied with the work done in these few months. Since the new presidency and Meridional began our work in Señorío de Aloha, we have all seen many improvements in our community. Here is an account of what is already being done and achieved. We wanted to present it in 15 very clear points. Please pay attention to the savings figures and the other initiatives that are being taken for the present and future well-being of the community. And this has only just begun… After renegotiating with some suppliers, we have achieved a reduction in current expen- diture of about 3.000 euros per month. The following have been successfully renegotiated: lift maintenance, gardening, security and con- cierge services. An inspection of the buildings and the state of the fire-fighting systems has been carried out to assess for irregularities, what improvements are necessary and what their cost is. This is a very important issue because it concerns the safety and integrity and that of our homes. It should not take long to fix this issue. After an information and recovery campaign, we have managed to reduce the properties that were in debt by 35%. This has meant recovering an amount of debt close to 30,000 euros. We are continuing with our recovery plan, and in this sense we are moving to the legal department to initiate legal action against those debtors who do not liaise with us. We are carrying out an audit of the accounts in order to know the economic reality of the community. The result of this audit will be in a report that will be taken to the next meeting where we will explain it in detail. Our priority at the moment is to regularise cu- rrent payments with suppliers and thus gua- rantee services. When we know the details of the audit, we will negotiate the payment of the inherited debts. Dear owners, My name is Domingo Ariza and I am the Director at Meridional, the administration office that works for your community. I would like to start by thanking both the president and each of you for the trust you have placed in us. Señorío is proving to be challenging for us at Meridional, but we accept it with great responsibility and gusto. It makes us give the best of ourselves all the time. Both Meridional team and the president are united in our idea, and that is that all of us are focused to improve the community despite all the adverse circumstances that we are finding. We do believe that all the hard work over these past months is starting to pay off, which is the important part, but we also are finding that each time we clear hurdles it encourages us to keep on improving. In order to continue we are going to need all of you. Although we have reduced costs, optimised services and moved as many available resources as we can, we are going to need everyone´s efforts to face the deficits and debts inherited. We will be using all the methods possible to ensure the effort is as small as possible. In name of my team and I, we wish you a happy Christmas and a healthy and propsperous New Year. Enjoy the peace of mind, knowing that we are taking care of your properties in Spain. With warm regards. There are many types of damage in garages. We have managed, at no cost to the community, to draw up a preliminary damage report. In this report we determine the causes of the damage and the solutions to be applied. It is also accom- panied by a repair estimate which we will have to assess at the next meeting. We are setting up a system of control and coor- dination of the maintenance personnel. With this system we are going to optimise the times and tasks so that they can be more effective in their work. The cleaning and disinfection of all the water tanks in the urbanisation has been carried out. This was a top priority for everyone´s health. This has to be done every year to ensure heal- thy water. In Meridional all incidents and client contacts are being attended to quickly and efficiently. The customer service department is trying to solve all the concerns or problems of the owners. We know that we can’t always give good news to the owners, but we always at- tend and try to help and solve any issues. We appreciate everyone’s patience and the colla- boration of many. The first thing that was done was to fix the pool lights in order to give back that beautiful illumination at night to the swimming area and the waterfalls, which had not been wor- king for years. Now everything is painted and on the move. We are asking for several quotes to be able to chimney sweep them as soon as possible. We ask you to be attentive this year and help San- ta Claus to come down the chimney. You can promise him that next year he will not run the risk of getting stuck. The community enjoys a fantastic price for fi- bre optics, but in order to enjoy this offer, we must agree with Avatel on the number of active accounts. The fee for the whole service is monthly and the administration is in charge of managing each particular owner’s fee. For a long time this sys- tem had not been controlled, so the community often paid for homes that had not paid their individual fee. We have achieved a regulation of payments, recovering late fees and updating the list of active accounts to only pay for those that are up to date with their fees. So far, this is a summary of all the actions and initiatives that are being worked on in the com- munity. We are sure that we will soon return with good news. Meridional is currently supervising the cleaning of the urbanisation on a regular basis and is kee- ping track of it. The cleaning of many neglected areas has been improved, although there is still work to be done. As soon as we arrived we removed the pool con- troller, as we coordinated this function between the lifeguard and the caretaker. This means a saving for the community of around 3,000 euros per month in the swim season. Both services are coordinated with administra- tion and we have daily control of the incidents and assistance. We will propose some changes for this servi- ce. In our opinion we are not working in the most efficient way. Therefore, we are going to establish a control over this service and a change of concept. We are sure that this sys- tem will save the community money as well as increase the efficiency of the cleaning service. The garden irrigation installation is mostly da- maged. Getting the installation back into ope- ration means making an investment. We are analysing some solutions that are being propo- sed to us to present them in the next meeting. 1. REVIEW OF CONTRACTS 4. FIRE PROTECTION SYSTEMS 2. DEBTORS 3. ACCOUNTING 5. GARAGES 7. MAINTENANCE PLAN 11. WATER TANKS 12. CUSTOMER SERVICE 13. LIGHTING 14. FIREPLACES 15. FIBRE OPTICS 8. SWIMMING POOLS 9. SECURITY AND CARETAKER’S OFFICE 10. CLEANING 6. INSTALLATION OF GARDEN IRRIGATION SEÑORÍO DE ALOHA - nEWS NEW S FIR ST GOOD NEW S