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Owners’ Association Conjunto Señorío de Aloha SUBJECT: Update on community security and maintenance

Dear owners:

I take this opportunity to inform you about the community’s ongoing efforts to improve respect among residents regarding the right to quiet enjoyment and continuous improvements in the community’s overall security. I respond in part due to ongoing disputes between residents of Giralda and Alhambra. I strongly recommend that, if you have guests or tenants in your property, you inform them about this message.

Security System Update and Background

Two years ago, the community decided to gradually eliminate the night security service and daytime concierge service, with a single person. This model was proving ineffective in addressing the community’s growing security needs. Instead, we invested in a modern access control system that now monitors and regulates access to all exterior entrances, garages, and individual building portals. This new system is significantly more secure and easier to use.

The installation of electronic key fobs and remote controls for garages means that access to the community is strictly controlled. These devices are difficult to duplicate, providing an important layer of protection against unauthorized entry. As a result, the risk of unauthorized persons entering the community has been considerably reduced.

Likewise, a new intercom system is being installed throughout the community. This will allow residents to better manage access for visitors and improve overall visibility of who enters the facilities. These improvements, taken together, provide owners and residents with greater control and peace of mind regarding security.

Installation of the control unit in apartments in Doñana and Triana buildings will begin shortly. ALL owners of the community must decide on the control model they prefer and make payment according to Adenjo Gestión SL’s instructions. They must also provide in advance the dates when someone will be available to allow the installers access to their apartment. If you do not do so during the installers’ working hours, installation costs could increase, and the Community will pass them on to you accordingly.

To further strengthen our security infrastructure, we are also expanding the CCTV network. Cameras are being placed strategically in vulnerable areas, especially where there are low walls and fences, which adds an essential additional layer of protection to our community.

Reallocation of Resources to Maintenance Operations

A key part of the original initiative was to redirect funds previously used for security personnel to drive our maintenance operations. This has allowed us to establish a 24/7 on-site maintenance service, ensuring that repairs and general maintenance are carried out more quickly and efficiently.

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Owners’ Association Conjunto Señorío de Aloha

An additional benefit of this change has been the incorporation of night maintenance staff as the first response in case of community disturbances. While it does not replace professional security, this “HELP” service offers residents a practical and cost-effective way to manage nighttime issues, particularly noise complaints.

Disturbance Management

The most frequent complaint at night concerns excessive noise in certain apartments, especially during holiday seasons and weekends. In these situations, the HELP maintenance staff can be contacted to investigate and speak with the occupants. To facilitate communication, especially in cases where occupants do not speak Spanish, staff carry pre-prepared messages written in English that explain the issue and request reduction of noise levels.

Note: Tenants have the same right as an owner to quiet enjoyment and can request immediate action rather than waiting for the owner to act.

If a noise complaint is repeated, a second notice is sent, indicating that if the situation does not improve, the local police could be called. In most cases, this approach resolves the issue amicably. However, in more extreme cases—which often involve vacation rental guests, intoxication, or overcrowding—the matter is referred to the police, who may choose to take further action.

Summary

While not without limitations, the community’s new approach has proven to be cost-effective and efficient. The combination of improved access control, increased surveillance, and efficient maintenance service provides a safer and better-managed environment for all.

With the arrival of the busy summer months, we ask all owners and residents to be patient and considerate, especially considering the building’s poor acoustic insulation and the seasonal influx of visitors. Remember that everyone has the right to enjoy their home peacefully.

For any problem or incident, you can contact:

• HELP Maintenance Service: +34 603 741 633 • Local Police: 092 • Adenjo Gestión SL Administrator: +34 952 814 464

I thank you for your continued cooperation and support in making our community a safer and more pleasant place to live.

Sincerely,

In Marbella, on 09 April 2025

John Riley President - SdA