Page 1

SEÑORIO DE ALOHA Owners’ Association

SUBJECT: Update on Community Security and Maintenance

Dear Property Owners,

I am writing to inform you of the ongoing efforts of the community to improve neighbourly respect regarding the right to quiet enjoyment and continuous enhancements to the community’s overall security. I am responding in part due to the ongoing issues between residents of Giralda and Alhambra. I strongly recommend that you inform any guests or tenants in your property about this message.

Security System Update and Background

Two years ago, the community decided to gradually eliminate the night security and daytime concierge service, with a single person. This model was proving ineffective in addressing the growing security needs of the community. Instead, we invested in a modern access control system that now monitors and regulates access to all exterior entrances, garages, and individual building portals.

This new system is significantly more secure and user-friendly. The installation of electronic key fobs and remote controls for garages means that access to the community is strictly controlled. These devices are difficult to duplicate, providing an important layer of protection against unauthorized entries. As a result, the risk of unauthorized individuals entering the community has been substantially reduced.

Additionally, a new intercom system is being installed throughout the community. This will enable residents to better manage visitor access and improve overall visibility of who enters the premises. These improvements, taken together, provide property owners and residents with greater control and peace of mind regarding security.

The installation of the control unit in the apartments of Buildings Doñana and Triana will commence shortly. ALL property owners in the community must decide on their preferred control model and make the necessary payment according to Adenjo’s instructions. They must also notify us in advance of the dates when someone will be available to allow access to their apartment for the installers. Failure to do so during the installers’ working hours may result in increased installation costs, which the Community will pass on accordingly.

To further strengthen our security infrastructure, we are also expanding the CCTV network. Strategically placed cameras in vulnerable areas, particularly where there are low walls and fences, add an essential additional layer of protection to our community.

Reassignment of Resources to Maintenance Operations

A key part of the original initiative involved redirecting funds previously used for security personnel to drive our maintenance operations. This has enabled us to establish a 24/7 on-site maintenance service, ensuring that repairs and general maintenance are carried out more quickly and efficiently.

Page 2

SEÑORIO DE ALOHA Owners’ Association

Noise Disturbance Management

One of the benefits of this change has been the incorporation of night maintenance personnel as the first point of contact in case of disturbances in the community. While not a substitute for professional security, the HELP service provides residents with a practical and cost-effective way to manage nighttime issues, particularly noise complaints.

Noise complaints are the most frequent issue at night, particularly during vacation periods and weekends. In these situations, residents can contact the HELP maintenance team to investigate and speak with the occupants. To facilitate communication, especially in cases where occupants do not speak Spanish, the personnel carry pre-written messages in English explaining the problem and requesting a reduction in noise levels.

Note: Tenants have the same right as property owners to be undisturbed and can request an immediate solution rather than waiting for the owner to act. If a noise complaint is repeated, a second warning is sent, indicating that if the situation does not improve, the local police may be called. In most cases, this approach resolves the issue amicably. However, in more extreme cases – often involving short-term rental guests, intoxication, or overcrowding – the matter is referred to the police, who may choose to take further action.

Summary

While not without limitations, the community’s new approach has proven to be cost-effective and efficient. The combination of improved access control, increased surveillance, and efficient maintenance services provides a safer and better-managed environment for all.

As the busy summer months approach, we ask all property owners and residents to be patient and considerate, especially considering the poor acoustic insulation of the building and the seasonal influx of visitors. Remember that everyone has the right to enjoy their home peacefully.

For any issues or incidents, please contact:

• HELP Maintenance Service: +34 603 741 633 • Local Police: 092 • Adenjo Administrator: +34 952 814 464

Thank you for your continued cooperation and support in making our community a safer and more enjoyable place to live.

Sincerely,

John Riley President - SdA Marbella, 9th April 2025